POURQUOI LA QUALITÉ ? - WHY QUALITY ?
QUALITY IS BUSINESS
At a first step, business is life : one needs to eat, to sleep in a house, to be in a good health... But when the essential needs are fulfiled, business is becoming a way of life. Style, mood, preference, colors will shape this way of life and quality will give the main characteristics of it.
So, business is more than profit. Business is a way of life that drives to profits and quality is the road to reach these profits.
Quality is to
satisfy the customer in order to increase sales, improve profits and open new
Customer satisfaction is:
- short and reliable delay,
- no defects,
- choice and
Customer satisfaction is also more and
- new lifes experience,
- to be suprised,
- to be suggested,
- to expand personal identity.
By extension, since 2005, customer satisfaction also
includes third parties satisfaction like:
- social responsibility (workforce
- environment protection,
- garbage recycling,
- energy low consumption,
Quality is shaping the
expectations of your customers in order to target your business
Performance is not to be "shot dead" ! Life is the
daily struggle not to be "shot dead" and in XXI century "shot dead"
is when costs are higher than revenues.
So to be sure to improve profits, quality must not be more
expensive than its benefits!
Performance is planning and
monitoring your resources so that quality brings profits instead of
Quality and performance must have there business model and
business plan, integrated in the business plan of the
ADVANCE will advise you how to design your quality and performance
business model and business plan and to integrate them in your general
business model (See NUMERAL ADVANCE Framework).
How to reach
Quality has first to be defined by criteria and
Then, to reach these criteria, Quality has to be managed
and we have to build a Quality Management System (QMS). Not to start from
scratch, the most efficient way is
to use the
goods practices from the standards and to build the QMS from these
Generic standards for quality: ISO 9001, ISO
Specific standards for quality: ISO 16949, ISO 20000, ISO
22000, ISO 27001...
|NUMERAL ADVANCE will
advise on selecting the good practices best suited to your business and to
deploy them (practices, procedures, indicators, monitoring, auditing,
How to get
In the XXI century, performance comes
- innovation and new technologies,
- compliance management,
- competition monitoring,
- value and costs management.
To get advantage of these 4 domains, performance has to be
managed and this is based on continuous improvement. Most of the quality
standards have a continuous improvement section but with no detail about the
practices except for Lean Six Sigma.
The best practices for
continuous improvement is Lean Six Sigma
NUMERAL ADVANCE experts
will deploy the Lean Six Sigma method in your operational practices
in order to reach
systems and new information technologies:
Quality is customer satisfaction and it is of the utmost
importance to know
the customer’s habits (taste, life style, working practice…),
on one side, and the information’s delivery (stock, delay, customization…), on
the other side. In today business, it is nearly impossible to manage information
for quality and performance without a information system and its hardware and
For better efficiency, information system has to be part of your
quality plan and Lean Six Sigma
ADVANCE will build and deploy the information system (software, hardware)
of your quality practices (QMS) and its Lean Six Sigma performance
Certification is a “diploma” that confirms the company has
a world class quality management system. This label is important for an unknown
company to get new customers and new markets.
Certification is a strong asset
for developing exports on international markets.
The most famous certification programme is ISO 9001, the
generic Quality Management System, and the ISO 14001, for environment
protection, but others can be used such ISO 20000, ISO 22000, ISO
NUMERAL ADVANCE shall train and
support all actions so
that the company gets one of these
Go into practice, see Quality for