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Our business improvement program is based on a 5 steps framework.

Framework :

The Business improvement program is based on a 5 steps framework. The Operational Excellence is deployed at the last step, the fith step. The four first steps are summarizing the strategy and the policies of the Corporate Management. They are the guidelines for the operations and to turn potential business into revenues and profits.

A framework for Business improvement in 5 steps

1 Company The business potentiel of the company is evaluated Business power


2 Markets and environment The markets potentials are estimated as well as the environment Business potential


3 Objectifs The objectives are established from the business power and the business potential Business objectives


4 Stratégie The strategy allocates the resources to meet the objectives Strategic planification  % allocation
5 Opérations The strategy is deployed and its results is evaluated Deployment of the strategy Realization %

See details on business  improvement.

1) Company business power :

The company business power, its business potential growth, is evaluated from its competitive edge :

Business power

x What is the company profil How much value ? Update How much contribution to the competitive edge ?

2) Market potential and environment :

The market potential is based analysing the competitive, the third parties and the regulators activities :

Business potential of markets

x Markets activities and environment How much value (unit) ? How much value (%) ? How much constraint (%) ?

3) Business criteria and objectives :

From the business power of the company and the markets potential, business criteria are established and the objectives are fixed :

Business criteria and objectives

x Business criteria



Derivative revenue


4) Strategy :

From the business criteria and objectives, the strategy is established. In practical, one perfoms a resources allocation (in %)


x Strategic activities

% resource

% ressource (value)

Personality, know how and competencies (virtual resources) . .
Business and market . .
Processes (physical resources) . .
Corporate . .

Virtual resources : software, licence, intellectual property, copyright, computer, communication (ICT)

Physical resources : stock, manufacture, logistic, transport...

5) Operations :

Operations deploy the strategy and monitor its results (% realization) :


x Operational activities

Deploy the strategy

% realization

Derivative business

% resources

Personality and competencies (virtual resources) . . . .
Business and markets . . . .
Processes (virtual resources) . . . .
Corporate . . . .

Benefits of the framework :

  • Design by an international team of experts in business improvement methodologies (Six Sigma, Lean, ISO 9001, CMMI...)
  • Support for a quantitative approach of business improvement
  • Based on Six Sigma and Lean methodologies
  • Identify the NTIC contribution and effects,
  • Offer a quick conversion between macro consideration and actions at a micro level
  • Compatible with management system standards (Lean, Six Sigma, ISO 9001, Malcom Baldridge, CMMI...)
  • Deployment by step with "quick wins"

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