PRINCIPES OPÉRATIONNELS - QUALITÉ EN ACTION
BUSINESS OBJECTIVES EN
Main steps :
What are expecting your customers ? This is fixing your quality criteria.
What are the quality level ? Look for the quality benchmark in order, for each criteria, to be at the right level of quality.
Can you afford those criteria ? This is balancing your costs and your revenus on each criteria : the business plan of Quality.
Quality is customer satisfaction so you must start with a hot line or a service desk (parts of your quality business plan).
Quality must not cost you more than its benefits. This is coming from your quality business plan but it is also performance and it has to be monitored all the time.
How to get a permanent good balance between quality and performance ? With the use of Lean Sigma methodology.
The good practices of Lean and Six Sigma are more accessible, cheaper to start with and are identical all around the world thanks to the ISO standard.
Focus on your business quality criteria
You have to start with a genuine identification of what
your customers are expecting from your products or services. Your quality
criteria must be a competitive advantage to the market.
Start with criteria that are business
Look for the quality criteria that makes
you different from the competitors.
NUMERAL ADVANCE helps you to
identified your best quality
Check the expected level of quality
Each selected criteria has to be compared to the
quality benchmark market. It is no use to be "over-qualified", for example,
being at 5,5 sigma level where your competitors are at 4...and have good
revenues and good profits !
NUMERAL ADVANCE brings you the right sector level of
sigma for comparaison
Look at Quality
Build your Quality business plan
- How do you integrate your quality criteria in your
marketing plan ?
- How your criteria will be fulfilled, and steady over
- Will your quality costs meet yout initial targets
This can only be managed with a Quality business plan that
will be included in your marketing plan.
NUMERAL ADVANCE brings you
the key points for the best suited quality business
Quality is customer satisfaction so you must
settle a Hot Line or a Service Desk :
In order to increase your revenue and to open new markets,
quality, which is synonymous with customer satisfaction, must be a part of your
marketing and sales strategy. In practical terms, this means :
- to define the quality criteria of your marketing
- to manage a Service Desk with a focus on the
NUMERAL ADVANCE experts bring
you the best practices to manage a Service
Look at IT services
Quality must not cost you more than its benefits
: this is performance.
In order that quality does not cost you more than its
benefits, your organisation must settle a quality infrastructure to monitor
performance. This is the best way to be sure that benefits of your quality are
"over" the costs.
How to get a good balance between quality and
performance: with the use of Lean Sigma
the balance between quality and performance, Lean
Sigma is recognized as the best methodology for improving your
NUMERAL ADVANCE brings
you the expertise your company needs in Lean
Look at NUMERAL ADVANCE Six Sigma
The good practices of Lean and Six Sigma are more
accessible, cheaper to start with and the same around the world thanks to the
Being an ISO Standard, Six Sigma is widely accepted, more
accessible and cheaper to deploy. See ISO Six Sigma.
Your quality plan in your general business plan :
NUMERAL ADVANCE framework.
You can build your quality plan from a general business
improvement plan. This will allows you to :
- choose your quality criteria from your general business
- integrate your quality criteria in the operational
- initiate some derivative revenues from new quality
Look for NUMERAL ADVANCE framework for business