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The purpose of this standard is to bring a universal method for ranking a level of quality. Universal means that it must be applicable to all type of organizations (business, administration, ngo...) and to all sector (industry, service, IT, financial...).

This project has been launched on May 2011 with a time length of 4 years.

History of the ISO 17258 project:

  • Relation inside Six Sigma working group (march 2010),
  • Relation with TC 69 (September 2010),
  • Relation with TC 176 (March 2009, December 2009, June 2010).
  • AFNOR Six Sigma team approval : march 2010,
  • AFNOR TC 69 approval : September 2010 and January 2011.

Scope :

In a process improvement programme, an organisation has to know its actual performance and evaluate to which level it wishes to upgrade. At this stage, the benchmark allows a realistic evaluation by comparing the actual performance with others organisations. With Six Sigma method, comparing the performance of an organisation starts by comparing its quality and performance level. Six Sigma is the only method that gives a benchamrk : 6 sigma ! This is why Six Sigma principle are the main foundation of this benchmarking methodology.

The scope of this project is to settle the correct measures and the correct method of a benchmark for Six Sigma method.

Every type of company or organisation can use this benchmarking, whether or not it is involved in a Six Sigma programme.

Purpose and justification:

From the TC69/SC7 group discussion and from the market feed back, more details about how to process a benchmark is needed. Indeed, benchmarking faces multiple cases. The process has different levels of characteristic such as complexity, density of items in an output or environmental contraints. These characteristics have to be considered in the benchmark measure and methodology.

Then, the benchmarking can be internal to a company or external between different companies. It can be focused on one function or deployed to an entire organisation. But most difficult in a benchmarking is to collect the correct data and to evaluate the indicators that will be significant for the comparison.

The objective of this work group will be to publish a method on how to design and deploy a benchmarking in order to bring reliability and credibility to its results.

Participating countries :

The countries participating to the working group are :

  • France
  • United Kingdom,
  • China
  • India
  • Japan
  • Germany
  • United States
  • Mexico

The countries participating to the validation of the draft of the standard are :

  • Argentine
  • Bulgaria
  • Canada
  • Czech republic
  • Denmark
  • Finland
  • Italy
  • Korea
  • Malaysia
  • Poland
  • Russian federation
  • Slovakia
  • South Africa
  • Egypt

Contact the ISO 17258 working group:

Send your request and your comments on the benchmark method for Six Sigma project. Use numeraladvance@gmail.com

Look details in June 2012 ISO reports