NORMES GÉNÉRALES - ISO 17258 BENCHMARK SIX SIGMA
BENCHMARK METHOD WITH SIX SIGMA
The purpose of this standard is to bring a universal method for ranking a level of quality. Universal means that it must be applicable to all type of organizations (business, administration, ngo...) and to all sector (industry, service, IT, financial...).
This project has been launched on May 2011 with a time length of 4 years.
History of the ISO 17258
- Relation inside Six Sigma working group (march
- Relation with TC 69 (September
- Relation with TC 176 (March 2009, December 2009, June
- AFNOR Six Sigma team approval : march
- AFNOR TC 69 approval : September 2010 and January
In a process
improvement programme, an organisation has to know its actual performance and
evaluate to which level it wishes to upgrade. At this stage, the benchmark
allows a realistic evaluation by comparing the actual performance with others
organisations. With Six Sigma method, comparing the performance of an
organisation starts by comparing its quality and performance level. Six Sigma is
the only method that gives a benchamrk : 6 sigma ! This is why Six Sigma
principle are the main foundation of this benchmarking methodology.
The scope of this project is to settle the correct measures and the
correct method of a benchmark for Six Sigma method.
Every type of company or organisation can use this benchmarking,
whether or not it is involved in a Six Sigma
From the TC69/SC7 group discussion and from the market feed back, more
details about how to process a benchmark is needed. Indeed, benchmarking faces
multiple cases. The process has different levels of characteristic such as
complexity, density of items in an output or environmental contraints. These
characteristics have to be considered in the benchmark measure and methodology.
Then, the benchmarking can be internal to a company or external between
different companies. It can be focused on one function or deployed to an entire
organisation. But most difficult in a benchmarking is to collect the correct
data and to evaluate
the indicators that will be significant for the comparison.
The objective of this work group will be to publish a method on how to
design and deploy a benchmarking in order to bring reliability and credibility
to its results.
The countries participating to the working group are
- United Kingdom,
- United States
The countries participating to the validation
of the draft of the standard are :
- Czech republic
- South Africa
Contact the ISO 17258 working